HP2-N35 Selling HP IT Service Management Solutions
HP2-N35, Selling HP IT Service Management Solutions exam is based on an assumed level of industry standard knowledge which can be taken only by training, on job experience or other pre-requisite events. Also that is why it is highly recommended that the candidate should have at least six month experience in selling HP Software IT Service Management products and solutions.
HP2-N35, Selling HP IT Service Management Solutions exam cover about forty five number of items and the item type is that of multiple choice (single response), multiple choice (multiple responses). The time duration for this exam is seventy five minutes that is one hour and fifteen minutes. The required passing score for this exam is seventy percent. All the comments regarding the exam during the examination from the candidates are welcomed by HP as they believe they contribute in their continuous improvement process. It is highly recommended by HP that candidate should have training, review of course outline and additional study material and sufficient experience on field before taking the exam.
The objectives of HP2-N35, Selling HP IT Service Management Solutions exam are discussed below along with the percentage of per topic which it covers for the exam.
The fundamental business challenges involved in ITSM this covers about twenty percent of the exam it further deals with the common business challenges associated with ITSM, and specific to service management, asset management, CCRM, and SACM. The major IT processes, base term and metric involved in service management, asset management, CCRM and SACM.
Understanding the customer include four percent of the exam which covers the key customer personas involved in ITSM and their responsibilities, and also involved in service management, asset management, CCRM, and SACM and their responsibilities. The HP value statement that will resonate with the different personas involved in service management, asset management, CCRM, and SACM.
The value of HP software’s ITSM solutions to customers, this covers thirty six percent including HP software addresses to the challenges relating to ITSM, and to specific customer’s challenges relating to service management, asset management, CCRM, and SACM, the value proposition for HP software’s ITSM solution, and for HP software’s service management, asset management, CCRM, and SACM.
The capabilities of HP software’s ITSM solutions cover about twenty two percent including the key capabilities of HP software’s ITSM solution that help customer achieve their goals, the differentiators when discussing the capabilities of HP software’s ITSM solutions, and service management, asset management, CCRM, and SACM. Describe the specific capabilities of HP software’s service management, asset management, CCRM, and SACM.
Sales approach covers eighteen percent which include HP software’s service management, asset management, CCRM, and SACM are licensed, implementation options available for HP software’s service management, asset management, CCRM, and SACM. Major competitors list and what differentiates HP software’s approach to business challenges from its competitors.
The candidates who are planning to take this exam in the near future can log on to http://www.hp.com/go/ExpertOne and for the registration go to the exam tab in The Learning Center and click on “Access more information”.
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